Privacy Policy

1. Information We May Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

• Contact information: Your name, email address, telephone number, and preferred contact method.
• Booking information: Your selected session, booking date, appointment status, and related communications.
• Payment information: Payment status, transaction reference, amount, and limited transaction details needed to verify a booking or resolve a payment query.
• Business information: Details you choose to share about your product, business goals, export questions, or commercial plans.
• Technical information: Information such as browser type, device details, approximate usage data, or website activity where collected by hosting services, analytics, or similar technologies.
• Communication records: Messages and information you provide when asking questions, requesting support, or discussing a booking.

Please do not send passwords, OTPs, card PINs, or unnecessary sensitive personal information through our enquiry or booking channels.

2. How We May Use Your Information

Information may be used for legitimate purposes such as:

• Responding to enquiries about export guidance.
• Processing and managing bookings for online sessions.
• Verifying payments and addressing payment disputes or refund requests.
• Sending booking confirmations, reminders, or service-related updates.
• Providing the services you request and following up on support matters.
• Maintaining website security, preventing fraud, and troubleshooting technical issues.
• Meeting applicable legal, accounting, tax, and record-keeping obligations.
• Improving our website and services where appropriate and lawful.

3. Payments and Payment Providers

Online payments may be handled by a third-party payment provider, bank, or other payment service selected for the booking process.

These providers may process information under their own privacy policies and security practices. We do not ask you to share your banking password, OTP, card PIN, or other authentication secrets with us.

The precise payment information available to us depends on the payment method and provider used. Please review the provider's privacy information before completing a payment.

4. Sharing of Information

We do not intend to sell your personal information. Where necessary and lawful, information may be shared with:

• Service providers that support website hosting, booking, communication, or payment processing.
• Professional advisers or service providers who assist with legitimate business operations.
• Government authorities, regulators, courts, or law enforcement where disclosure is legally required.
• Relevant parties where necessary to address fraud, protect rights, or maintain service security, subject to applicable law.

We aim to share only information reasonably necessary for the relevant purpose. The actual providers and integrations used on this website should be identified and reviewed.

5. Cookies and Similar Technologies

Our website or third-party services may use cookies or similar technologies to support essential website functions, remember preferences, understand website usage, or provide other features.

The cookies actually used depend on the website platform, hosting configuration, embedded content, and any analytics or advertising tools installed.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website features. Where consent is legally required, it should be obtained before using the relevant non-essential technologies.

6. Data Retention

Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business records, resolving disputes, and meeting applicable legal obligations.

Retention periods may vary depending on the type of information, the reason for keeping it, and legal requirements. Information no longer required should be securely deleted or anonymised where appropriate and lawful.

7. Data Security

We aim to use reasonable safeguards to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

No website, internet transmission, or storage system can be guaranteed to be completely secure. You should use trusted devices and communication channels and avoid sharing confidential information unless necessary.

8. Your Privacy Rights and Choices

Depending on applicable law and the circumstances, you may have rights to request access to, correction of, or deletion of certain personal information, or to raise concerns about its use.

You may contact us to ask about information associated with your enquiry or booking. We may need to verify your identity before acting on a request, and some records may need to be retained where the law requires it.

Where applicable, you may also have rights relating to consent, withdrawal of consent, grievance redressal, or complaints to a relevant authority under applicable law.

9. Marketing Communications

We may send service-related communications concerning your enquiry or booking. Promotional messages should be sent only where there is an appropriate legal basis or consent, where required.

If you receive promotional communications, you may ask us to stop sending them. Necessary service, transaction, or legally required messages may still be sent when appropriate.

10. Third-Party Websites and Embedded Content

Our website may link to external websites or include embedded services such as videos, maps, forms, meeting tools, or payment interfaces.

Those services may collect information according to their own privacy policies. We encourage you to review their policies before using them. We cannot control the privacy practices of independent third-party services.

11. Children's Privacy

Our services are intended for people who can legally enter into the relevant service arrangement. We do not knowingly seek to collect personal information from children in circumstances where doing so would be unlawful.

If you believe a child has provided personal information inappropriately, please contact us so that the matter can be reviewed.

12. International Data Processing

Depending on the hosting, communication, or payment providers used, information may be processed or stored in locations outside your state or country.

Where applicable, such processing should comply with relevant legal requirements and safeguards. The actual locations and providers depend on the services configured for this website.

13. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our services, website technology, information-handling practices, or legal requirements.

The updated version will be published on this page with a revised effective date where appropriate. Please review this page periodically.

14. Contact and Privacy Requests

For privacy questions, requests concerning your personal information, or complaints about information handling, please contact us through the official contact details provided on our website.

Include enough information for us to identify your enquiry or booking, but do not include passwords, OTPs, or other authentication secrets.

15. Applicable Law

This Privacy Policy is intended to operate subject to applicable Indian law and any other mandatory privacy requirements that apply to the relevant processing. Nothing in this policy is intended to remove rights that cannot lawfully be excluded.