Refund Policy

1. Service and Session Fee

The advertised fee for the online export guidance session is ₹195, unless another price is clearly communicated before booking.

The session provides focused educational and consultative guidance. Any additional services are outside the session fee unless expressly agreed in writing.

2. Cancellation Requests

If you cannot attend your booked session, please contact us as early as possible using the official contact method provided on our website.

Include your name, booking date, and payment reference so that we can identify your booking.

Cancellation and refund eligibility will be assessed according to the circumstances, the service status, any terms communicated before payment, and applicable law.

3. Rescheduling a Session

If you need to change your session date or time, contact us before the scheduled session. We will make reasonable efforts to offer an alternative time, subject to availability.

• Please request a change as early as possible.
• A new session time is confirmed only after you receive confirmation from us.
• Repeated changes or requests made very close to the session may depend on availability.

Any rescheduling arrangement will be communicated clearly.

4. Missed Sessions and Late Arrival

Please join the online session at the confirmed time and ensure that your device and internet connection are ready.

If you arrive late or do not attend, the available session time may be reduced or the booking may be treated as missed. Please contact us to discuss your circumstances.

Refunds or replacement sessions for missed appointments will be considered based on the circumstances, the terms disclosed before booking, and applicable law.

5. If We Cancel or Reschedule

If we need to cancel a confirmed session and cannot provide a suitable alternative, you may request a refund of the amount paid for that session.

If a session is rescheduled, we will communicate the alternative arrangement and discuss available options with you.

6. Technical Problems

Online sessions depend on internet connectivity, devices, and meeting software. If a significant technical problem prevents the session from taking place, please notify us promptly.

Depending on the cause and circumstances, we may offer a rescheduled session or consider a refund where appropriate. We will assess the situation fairly and in accordance with applicable law.

7. Duplicate or Incorrect Payments

If you believe you have been charged more than once for the same booking or have made an incorrect payment, contact us with the transaction references and relevant details.

After verification, confirmed duplicate or erroneous payments will be handled for refund or correction as appropriate and as required by applicable law.

Never send us your banking password, card PIN, or OTP.

8. How to Request a Refund

Please provide the following information:

• Your name and booking details.
• The date and amount of payment.
• Your payment or transaction reference.
• A brief explanation of the cancellation or refund request.

We may request reasonable additional information to verify the booking or payment. Please use only the official contact details shown on our website.

9. Refund Processing Time

Once a refund is approved, the time required for the amount to appear in your account may depend on the payment provider, bank, payment method, and applicable processing procedures.

We will communicate any available refund confirmation or reference. If the expected amount does not appear, you may need to contact your bank or payment provider.

10. Business Outcomes and Refunds

The guidance session provides information and practical discussion; it does not guarantee export orders, buyers, income, profits, registrations, approvals, or other business results.

A particular business outcome not being achieved does not by itself establish a right to a refund. This does not affect any rights or remedies available under applicable law or any commitment expressly made when booking.

11. Your Legal Rights

This policy does not remove or restrict any rights you may have under applicable consumer protection or other laws. Where the law requires a refund, remedy, or different treatment, the applicable legal requirements will prevail.

12. Changes to This Policy

We may update this policy when our services or procedures change. The latest version will be published on this page with an updated effective date where appropriate.

Any terms communicated for a particular booking remain subject to applicable law.

13. Contact for Refund Queries

For cancellation, rescheduling, or refund questions, please contact us through the official contact details on our website. Include your booking and payment reference where relevant, but never send passwords or OTPs.